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Limassol
EuropeFX is now expanding its team and is seeking to recruit an English-Speaking Customer Support Manager to join us in our Limassol offices. The successful candidate will be a member of the management team and will share the responsibility of implementing the company’s strategy as per company strategies, with a firm focus on developing the customer support team. This is an excellent career opportunity for individuals with solid experience in the financial field and strong leadership skills.
Responsibilities:
- Organization and coordination of Customer Support Department workflows;
- Reviewing and updating existing KYC, AML and Risk Management procedures, in close cooperation with the company's Compliance Department;
- Responsible for training and development of the support department;
- Work closely with the management team to align customer service department policies and systems with the company's objectives;
- Oversee customer issues and ensure effective and long-term problem resolution;
- Develop and implement procedures pertinent to the effective and efficient running of the Customer Service Department;
- Obtain and evaluate all relevant information to handle client inquiries correctly;
- Record details of all client inquiries, comments, and complaints;
- Introducing, presenting and promoting the company's products and services;
- Handling customer complaints or any other support related incidents.
Requirements:
- A minimum two years previous experience in a Head of Customer Support role in the financial/ FX industry will be essential for successful candidates
- ASIC regulation experience - big plus
- Fluency in English (other additional languages will be considered advantageous specifically German, Italian)
- A university degree in Finance/ Economics/ Banking/ Business Administration or a related field will be viewed as an advantage
- Basic or Advanced CySEC examination will be considered an advantage
- Strong team player with excellent interpersonal skills
- Passionate and self – motivated to achieve personal, team and corporate objectives
Benefits:
- Competitive remuneration package
- Working within a multicultural, friendly and highly motivating environment
- Opportunity for self and career development
- Free medical insurance
- Catered bi-weekly lunches
Employment status:
Full time
Company Location
Limassol, Cyprus
Working Hours:
05:00am - 02:00 pm
Application
If you are interested in applying for this position, kindly send your CV to job.cyprusjobs@europefx.com with JB-24 in the subject line.
All CVs will be treated in strict confidence. Due to the high volume of applications, only selected candidates will be responded to.
Note:
As a result of the impending European General Data Protection Regulation that comes into force across all EU Member States as of 25th May 2018, we would like to make you aware of our new and updated Privacy Policy that describes how we store and process the personal and sensitive information that you send to us. We have put in place suitable procedures to safeguard and secure the information we collect from you.
We would like to continue informing you of potentially suitable job vacancies that match your skills and experience that become available via phone, email and/or SMS. If however, you do not wish to receive any contact from us moving forward and wish to have your personal details removed from our records, please send an email to hr@europefx.com within a month, requesting that your details are deleted. Once deleted, we will email you back to confirm that this process has been officially completed.
If you are happy to continue receiving services from us and go on with our collaboration you do not need to take any action to this email.
