Japanese Speaking Customer Relations Officer

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Job Description

On behalf of our client, we are searching for a Japanese Speaker that will take a Customer Relations Officer role in a reputable investment firm.

Job Responsibilities

• Assists customers who wish to open a trading account
• Handles welcome calls/call-back requests
• Maintains contact with existing clients to ensure high levels of client satisfaction
• Provides general information in regards to the company's platforms and services offered
• Informs and assists clients in relation to the use of all current and future products
• Provides quality and efficient live support to existing and potential clients
• Maintains professional internal and external relationships that meet Company’s core values
• Delivers service and support to customers through live chats, emails, phone calls and meetings
• Collects customer feedback and follows up e.g. requests for new products and services
• Suggests ideas and actions to develop the market
• Coordinates with the marketing departments in regards to planning seminars, expos and translations of certain campaigns

Requirements

• University Degree preferably in Finance or Economy
• Previous relevant working experience will be considered an asset
• Excellent command of the English and Japanese language
• Computer literacy with very good working knowledge of Microsoft Office applications