Client Relations Manager

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Position Details
Reference No.
92796
Title
Client Relations Manager
Employment Type
Full Time
Available Positions
1
Location(s):
Limassol
Posted On:
10/12/2018
Contact Details
Company
FxNet LTD
Contact Person
Jamie
Address
4 Theklas Lysioti Street
Harmony House, Office 31, 3rd Floor

Limassol
Phones
+357 25 108 967
Email
careers@fxnet.com
Job Description

     ·         Responsible for the company`s client database in all aspects: assisting clients to open an account, retain clients and following up on their issues and complaints

·         Effectively handle existing clients to ensure high levels of client satisfaction

·         Update the client database to ensure accurate client information and contact details

·         Provide quality and efficient live support to existing and potential clients on the company’s trading platforms and services offered

·         Handle all emails, chats, calls from clients regarding queries on various issues (trade-related, technical, funding, new applications etc.). Solve any issues or escalate them to other departments within the organization

·         Provide education, market updates to new and existing clients

·         Keep up to date with market information and monitor trends in major trading instruments

Required Qualifications

·         University/College degree in Business, Economics, Finance, Marketing or other relevant.

·         Experience in Customer Service or Sales/Retention preferably in the financial sector: knowledge of the financial markets will be considered as an advantage.

·         CySEC (basic or advance) examination will be considered an advantage.

·         Fluency in French and English or any other language will be considered an advantage.

·         Good knowledge of Microsoft Office products (Excel, Word, PowerPoint).

·         Skills Required: goal-oriented, team player, excellent communicator, high level of integrity and professionalism.

Other Requirements
  • Working hours: 09:00 – 18:00 Monday to Friday.
  • This position may include overtime/weekends as part of the job.