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Position Details
Reference No.
92819
Title
IT Technical Support Officer
Employment Type
Full Time
Available Positions
1
Location(s):
Limassol
Posted On:
28/12/2018
Contact Details
Company
CareerFinders Ltd.
Contact Person
Scott Gray
Address
6th Floor, Athlos Building, 28 Nikis Avenue, Nicosia, 1086
Limassol
Phones
357 25 040049
Email
jobs@careerfinders.com.cy
Job Description

CareerFinders, on behalf of our client, a recently established technology company operating within the Financial Technology sector, we are seeking to recruit a technically capable and client-focused IT Technical Support Officer to join their expanding team of professionals based in Limassol.

Role Overview:
 
As a Technical Support Manager, you will be responsible for the full spectrum of customer support. You will receive emails and phone calls from customers, assess the urgency of the issues raised and investigate them, create and deliver the solutions to the customers and follow up on the issues. If needed, you will investigate system issues with Infrastructure, consult with Sales and Accounts on the best approach to business questions, and report bugs and suggest new features to Engineering and Product Management.
 
Key Skills/Experience:
 

  • Ideally educated to degree level in Information Technology or related field.
  • 2+ years’ experience with customer service or support in SaaS.
  • Experience with databases and SQL queries.
  • Strong technical skills - API master (ability to understand technical documentation and implement API).
  • Experience and proven knowledge of Internet applications.
  • Understanding the basic concept of TCP/IP, DNS, firewalls and similar.
  • Troubleshooting skills with strong hands-on experience.
  • Excellent customer/client service skills are a must.
  • English mother tongue – a must.
  • Additional European languages – an advantage.
  • Knowledge and experience in the Fintech industry - an advantage.


To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy