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Alexandru Popescu is looking for a Internet & New Media job in Limassol, Cyprus.
Candidate Info
Name
Alexandru Popescu
Gender
Male
Marital Status:
Children:
No children
Country Of Origin:
ROMANIA
Last Updated:
18/10/2010
Residence / Contact Details
Address
-, Bucharest, ROMANIA
Phones
Professional Experience
HEWLETT PACKARD (26.05.2008-present)
Project Administrator from December 2009 to present:
My role is to provide financial and administrative support to HP Managed Services Management, Project Managers and other customers as requested and serve as a focal point within the organization to track the details of these projects, following HP policies and processes.
Responsibilities:
-Country Structure creation
-Purchase Request processing
-Purchase Order processing
-Sales Order and Statistical Sales Order creation
-Issue (both SAP & Local) invoices for different services, periods and countries specifications
-Generate goods receipt
-Order Booking
Tasks:
-Sales order booking
-Invoicing
-Financial reports analysis
-Participation in teleconferences regarding project status meetings
-Check and validate labor entries that have been posted to the project
-Maintain project documentation in accordance to HP policies
-Keep up to date share points
Achievements:
-I successfully manage 10 countries within EMEA for Alcatel Lucent deal
-Very good knowledge of policies and procedures
-Certified user for SAP
Sales support Management Coordinator from may 2008 to december 2009:
The main tasks for the job were:
-Validate and approve claims received from the customer service representative
-Retrieve financial and physical claims logged in Pandora system
-Perform pre approval of the claim to be ready to be entered in SAP
-Follow the claim with supply chain so that an approval or rejection is provided
-If the claim is accepted then organize return for the physical claims on the logistic system
Responsibilities:
-Follow up the physical claim until it reaches the return center, get on contact with logistics coordinator or supply chain for any issue that occurs on reverse logistic
-Update the workflow system called Pandora to inform Customer Sales Representative all along the way
Achievements:
-Very good knowledge of the internal systems, such as Pandora, SANDY and SAP.
-Fast process of the daily situations with minimum supervision
-General understanding of order administration
-Knowledge of order management processes
-Knowledge of general administrative/clerical processes
Orange Telecom (01.01.08 – 24.05.08)
Trained as a Customer Care Specialist, I was able to demonstrate my knowledge as per following:
Receiving calls from clients
Identify relevant information
Resolving customer issues according to company procedures
Updating database
Check signal and network quality through CovExpert program
Processing the requests in Vantive (Jupiter Platform)
Presentation and promotion portfolio of products and services for the company’s customers
Developing and maintaining business relationships (existing clients, new clients)
Drawing up of tenders and conclude contracts with a policy of selling
Prepare and manage the sale documents (contracts, invoices, receipts)
Drawing up and sending periodical reports to sales department
Cosmote Romanian Mobile Telecommunications (15.09.2006 - 21.12.2007)
Customer Service Representative:
Receiving the calls from clients
Identifying relevant information
Offering information about bills, handsets, the company’s bids, services, complains
Developing and maintaining business relationships with the following skills:
- Customer oriented attitude
- Ability to learn quickly and perform multiple tasks simultaneously
- Knowledge of English - advanced level
- Experience in operating a PC (MS Office)
-good operator in the internal computer programs
-affable person
-Knowledge about phones, brands, settings
-Good listener
-Team player
Snack Attack (06.08.2005 - 12.09.2006)
As Administrator I organized and managed a team of 35-50 employees, in order to fulfill the daily requests.
Investigate and resolve customer queries
Maintain up-to-date billing system
Project Administrator from December 2009 to present:
My role is to provide financial and administrative support to HP Managed Services Management, Project Managers and other customers as requested and serve as a focal point within the organization to track the details of these projects, following HP policies and processes.
Responsibilities:
-Country Structure creation
-Purchase Request processing
-Purchase Order processing
-Sales Order and Statistical Sales Order creation
-Issue (both SAP & Local) invoices for different services, periods and countries specifications
-Generate goods receipt
-Order Booking
Tasks:
-Sales order booking
-Invoicing
-Financial reports analysis
-Participation in teleconferences regarding project status meetings
-Check and validate labor entries that have been posted to the project
-Maintain project documentation in accordance to HP policies
-Keep up to date share points
Achievements:
-I successfully manage 10 countries within EMEA for Alcatel Lucent deal
-Very good knowledge of policies and procedures
-Certified user for SAP
Sales support Management Coordinator from may 2008 to december 2009:
The main tasks for the job were:
-Validate and approve claims received from the customer service representative
-Retrieve financial and physical claims logged in Pandora system
-Perform pre approval of the claim to be ready to be entered in SAP
-Follow the claim with supply chain so that an approval or rejection is provided
-If the claim is accepted then organize return for the physical claims on the logistic system
Responsibilities:
-Follow up the physical claim until it reaches the return center, get on contact with logistics coordinator or supply chain for any issue that occurs on reverse logistic
-Update the workflow system called Pandora to inform Customer Sales Representative all along the way
Achievements:
-Very good knowledge of the internal systems, such as Pandora, SANDY and SAP.
-Fast process of the daily situations with minimum supervision
-General understanding of order administration
-Knowledge of order management processes
-Knowledge of general administrative/clerical processes
Orange Telecom (01.01.08 – 24.05.08)
Trained as a Customer Care Specialist, I was able to demonstrate my knowledge as per following:
Receiving calls from clients
Identify relevant information
Resolving customer issues according to company procedures
Updating database
Check signal and network quality through CovExpert program
Processing the requests in Vantive (Jupiter Platform)
Presentation and promotion portfolio of products and services for the company’s customers
Developing and maintaining business relationships (existing clients, new clients)
Drawing up of tenders and conclude contracts with a policy of selling
Prepare and manage the sale documents (contracts, invoices, receipts)
Drawing up and sending periodical reports to sales department
Cosmote Romanian Mobile Telecommunications (15.09.2006 - 21.12.2007)
Customer Service Representative:
Receiving the calls from clients
Identifying relevant information
Offering information about bills, handsets, the company’s bids, services, complains
Developing and maintaining business relationships with the following skills:
- Customer oriented attitude
- Ability to learn quickly and perform multiple tasks simultaneously
- Knowledge of English - advanced level
- Experience in operating a PC (MS Office)
-good operator in the internal computer programs
-affable person
-Knowledge about phones, brands, settings
-Good listener
-Team player
Snack Attack (06.08.2005 - 12.09.2006)
As Administrator I organized and managed a team of 35-50 employees, in order to fulfill the daily requests.
Investigate and resolve customer queries
Maintain up-to-date billing system
Qualifications
Certificates:
SAP Fusion, Compass, BW, CO, FI, MM, PM, PP, PS and SD.
SAP Fusion, Compass, BW, CO, FI, MM, PM, PP, PS and SD.
Skills
Microsoft Office
Internet Explorer, Firefox, Safari, Chrome
SAP/Fusion/Compass (Order Management), SANDY, Pandora, Intranet, Wisenet, Winterm, BCSC, Minsat, MDSP, Provisioning, Genesys, Orca, Vantive/Jupiter, Provisioning, CovExpert.
Mobile Phone skills:
Configuration skills: mms, w@p, video streaming, java, settings.
* Knowledge about mobile technologies: CSD, HSCSD, GPRS, EDGE, UMTS, HSUPA, HSDPA, I-Mode. (GSM & CDMA) Symbian, Windows and Android.
* In addition I’m learning Photoshop and Autodesk Sketchbook (Level beginner to medium)
Internet Explorer, Firefox, Safari, Chrome
SAP/Fusion/Compass (Order Management), SANDY, Pandora, Intranet, Wisenet, Winterm, BCSC, Minsat, MDSP, Provisioning, Genesys, Orca, Vantive/Jupiter, Provisioning, CovExpert.
Mobile Phone skills:
Configuration skills: mms, w@p, video streaming, java, settings.
* Knowledge about mobile technologies: CSD, HSCSD, GPRS, EDGE, UMTS, HSUPA, HSDPA, I-Mode. (GSM & CDMA) Symbian, Windows and Android.
* In addition I’m learning Photoshop and Autodesk Sketchbook (Level beginner to medium)
Languages
1. English: talk-advanced; written- advanced; translate- advanced
2. French: talk- beginner; written-beginner; translate-medium
3. Romanian: native
2. French: talk- beginner; written-beginner; translate-medium
3. Romanian: native
Education
Education:
“Sandu Aldea” High school Calarasi
“Hyperion University’’ Bucharest, Economics/Management
“Sandu Aldea” High school Calarasi
“Hyperion University’’ Bucharest, Economics/Management
