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Zacharias Kosmidis is looking for a Hospitality & Travel job in Nicosia;Limassol;Larnaca, Cyprus.
Candidate Info
Name
Zacharias Kosmidis
Gender
Male
Marital Status:
Single
Children:
No children
Country Of Origin:
GREECE
Last Updated:
04/12/2012
Residence / Contact Details
Address
Alexandrou Ipsilanti 7, Nicosia, CYPRUS
Phones
Email
Professional Experience
Relevant employment
Front Desk Supervisor Hilton Park Nicosia, a four-star, 194 rooms property close to city’s center.
September 2009 – May 2011
Night manager
May 2011- Currently
Achievements
- I was nominated as “Hilton University Champion” only 3 months after starting my job with Hilton.
- I have designed and introduced a unique electronic reference training tool for all Front Office staff.
- I have redesigned completely all procedures and Checklists for Cashiers, Shift Leaders and Duty Managers.
Responsibilities
- Supervise Front Desk operations to a consistently high standard.
- Ensure that my team have an up to date knowledge of hotel products, services and pricing along with any special promotional offers.
- Monitor the appearance, standards and performance of Team Members with an emphasis on training and team work.
- Maximize Sales revenues through up selling and marketing programmes.
- Deal with guest queries and any complaints promptly and efficiently.
- VIP check IN and complaints management in the absence of the Manager on Duty.
- Room allocation and Credit Check.
Front Desk Receptionist London Hilton on Park Lane, a five-star, 453 rooms flagship property,
April 2008 – September 2009 home to the famous Trader Vic’s restaurant and to the highly acclaimed
Restaurant Galvin & Windows.
Achievements
- I was nominated as the “Employee of the Month” two times.
- My name was mentioned in a Letter of praise sent to the General Manager, following the visit of an official Nigerian business delegation.
- I have confiscated a counterfeit credit card and was nominated to train my colleagues in the procedure for checking and identifying these cases of fraud.
Responsibilities
- Check In and Check Out procedures.
- Cashiering duties
- Room allocation for the arrivals of the day.
- First point of contact for all enquiries related to the property
- Health & Safety procedures for the Front of House.
- Generating financial and statistical reports.
Front Desk Receptionist Grand Hotel Palace, the five-star, 266 rooms property in Thessaloniki.
April 2007 – February 2008
Front Desk Receptionist Aigli Hotel, three-star, 90 rooms leisure property in Thessaloniki.
October 2006 – April 2007
Front Desk Receptionist Sani Resort, the five-star, low-rise bungalow hotel in Halkidiki.
April 2006 – October 2006
Security Team Member Sani Resort, the five-star, low-rise bungalow hotel in Halkidiki.
April 2004 – October 2005
Front Desk Supervisor Hilton Park Nicosia, a four-star, 194 rooms property close to city’s center.
September 2009 – May 2011
Night manager
May 2011- Currently
Achievements
- I was nominated as “Hilton University Champion” only 3 months after starting my job with Hilton.
- I have designed and introduced a unique electronic reference training tool for all Front Office staff.
- I have redesigned completely all procedures and Checklists for Cashiers, Shift Leaders and Duty Managers.
Responsibilities
- Supervise Front Desk operations to a consistently high standard.
- Ensure that my team have an up to date knowledge of hotel products, services and pricing along with any special promotional offers.
- Monitor the appearance, standards and performance of Team Members with an emphasis on training and team work.
- Maximize Sales revenues through up selling and marketing programmes.
- Deal with guest queries and any complaints promptly and efficiently.
- VIP check IN and complaints management in the absence of the Manager on Duty.
- Room allocation and Credit Check.
Front Desk Receptionist London Hilton on Park Lane, a five-star, 453 rooms flagship property,
April 2008 – September 2009 home to the famous Trader Vic’s restaurant and to the highly acclaimed
Restaurant Galvin & Windows.
Achievements
- I was nominated as the “Employee of the Month” two times.
- My name was mentioned in a Letter of praise sent to the General Manager, following the visit of an official Nigerian business delegation.
- I have confiscated a counterfeit credit card and was nominated to train my colleagues in the procedure for checking and identifying these cases of fraud.
Responsibilities
- Check In and Check Out procedures.
- Cashiering duties
- Room allocation for the arrivals of the day.
- First point of contact for all enquiries related to the property
- Health & Safety procedures for the Front of House.
- Generating financial and statistical reports.
Front Desk Receptionist Grand Hotel Palace, the five-star, 266 rooms property in Thessaloniki.
April 2007 – February 2008
Front Desk Receptionist Aigli Hotel, three-star, 90 rooms leisure property in Thessaloniki.
October 2006 – April 2007
Front Desk Receptionist Sani Resort, the five-star, low-rise bungalow hotel in Halkidiki.
April 2006 – October 2006
Security Team Member Sani Resort, the five-star, low-rise bungalow hotel in Halkidiki.
April 2004 – October 2005
Qualifications
Career objective
A management position within the Front Office Department of an organization with excellent reputation, where continuing training and appraisal will complement my will to progress, as well as my academic hotel management studies.
Core Competencies and Personal Abilities
Communication skills
Long-term exposure to multicultural environments as well as Hilton’s constant training have both contributed to a superior communication skills level. This helps in getting my message across and in understanding other peoples’ points of view.
Decision making
In my current role I make use of my decision making abilities, as the fast-paced environment requires my constant input in all Front Office Departments.
Motivator
Thanks to my leadership abilities and to the fact that I am regarded as a role model, people come to me for advice and I have initiated highly effective projects, which resulted in better performance and better motivation for all team members.
Drive and resilience
The volume of work at Reception is constantly very high. My performance during the transition from Fidelio PMS to OnQ PMS proved my ability to learn very quickly, adapt to new situations and deliver superior results in a completely new environment. As Reception Supervisor, I deliver an excellent performance, being commended several times for my performance under pressure.
Managing others
In my current assignment I have the reputation of running even the most challenging shifts in an orderly fashion, constantly trying to be a balance and support factor for my team. I am the connection between the team and the management for all operational updates.
Languages
English fluent (FCE Cambridge Certification 2003), Greek (native).
Computer skills
Hilton’s OnQ PMS, MICROS Fidelio 6.20, Microsoft Word, Microsoft Excel
A management position within the Front Office Department of an organization with excellent reputation, where continuing training and appraisal will complement my will to progress, as well as my academic hotel management studies.
Core Competencies and Personal Abilities
Communication skills
Long-term exposure to multicultural environments as well as Hilton’s constant training have both contributed to a superior communication skills level. This helps in getting my message across and in understanding other peoples’ points of view.
Decision making
In my current role I make use of my decision making abilities, as the fast-paced environment requires my constant input in all Front Office Departments.
Motivator
Thanks to my leadership abilities and to the fact that I am regarded as a role model, people come to me for advice and I have initiated highly effective projects, which resulted in better performance and better motivation for all team members.
Drive and resilience
The volume of work at Reception is constantly very high. My performance during the transition from Fidelio PMS to OnQ PMS proved my ability to learn very quickly, adapt to new situations and deliver superior results in a completely new environment. As Reception Supervisor, I deliver an excellent performance, being commended several times for my performance under pressure.
Managing others
In my current assignment I have the reputation of running even the most challenging shifts in an orderly fashion, constantly trying to be a balance and support factor for my team. I am the connection between the team and the management for all operational updates.
Languages
English fluent (FCE Cambridge Certification 2003), Greek (native).
Computer skills
Hilton’s OnQ PMS, MICROS Fidelio 6.20, Microsoft Word, Microsoft Excel
Skills
Core Competencies and Personal Abilities
Communication skills
Long-term exposure to multicultural environments as well as Hilton’s constant training have both contributed to a superior communication skills level. This helps in getting my message across and in understanding other peoples’ points of view.
Decision making
In my current role I make use of my decision making abilities, as the fast-paced environment requires my constant input in all Front Office Departments.
Motivator
Thanks to my leadership abilities and to the fact that I am regarded as a role model, people come to me for advice and I have initiated highly effective projects, which resulted in better performance and better motivation for all team members.
Drive and resilience
The volume of work at Reception is constantly very high. My performance during the transition from Fidelio PMS to OnQ PMS proved my ability to learn very quickly, adapt to new situations and deliver superior results in a completely new environment. As Reception Supervisor, I deliver an excellent performance, being commended several times for my performance under pressure.
Managing others
In my current assignment I have the reputation of running even the most challenging shifts in an orderly fashion, constantly trying to be a balance and support factor for my team. I am the connection between the team and the management for all operational updates.
Communication skills
Long-term exposure to multicultural environments as well as Hilton’s constant training have both contributed to a superior communication skills level. This helps in getting my message across and in understanding other peoples’ points of view.
Decision making
In my current role I make use of my decision making abilities, as the fast-paced environment requires my constant input in all Front Office Departments.
Motivator
Thanks to my leadership abilities and to the fact that I am regarded as a role model, people come to me for advice and I have initiated highly effective projects, which resulted in better performance and better motivation for all team members.
Drive and resilience
The volume of work at Reception is constantly very high. My performance during the transition from Fidelio PMS to OnQ PMS proved my ability to learn very quickly, adapt to new situations and deliver superior results in a completely new environment. As Reception Supervisor, I deliver an excellent performance, being commended several times for my performance under pressure.
Managing others
In my current assignment I have the reputation of running even the most challenging shifts in an orderly fashion, constantly trying to be a balance and support factor for my team. I am the connection between the team and the management for all operational updates.
Languages
Engish,Greek
Education
Education
Hospitality Management Degree University of Nicosia
2010 – 2014
Higher Diploma
2010-2012
Hilton University: Delivering the message, Handling conflict, Mastering negotiations, Perspective of a conflict in the workplace, Leadership communication skills, Behavior based on interviewing.
TAS (Tourism and Air Studies) IATA and UFTAA (Universal Federation of Travel Agents) Certifications
2001 – 2003
High School in Thessaloniki International Baccalaureate
1996 – 1999
Personal Website: http://portofoliozacharias.webs.com/
Hospitality Management Degree University of Nicosia
2010 – 2014
Higher Diploma
2010-2012
Hilton University: Delivering the message, Handling conflict, Mastering negotiations, Perspective of a conflict in the workplace, Leadership communication skills, Behavior based on interviewing.
TAS (Tourism and Air Studies) IATA and UFTAA (Universal Federation of Travel Agents) Certifications
2001 – 2003
High School in Thessaloniki International Baccalaureate
1996 – 1999
Personal Website: http://portofoliozacharias.webs.com/
Training
Hilton University: Delivering the message, Handling conflict, Mastering negotiations, Perspective of a conflict in the workplace, Leadership communication skills, Behavior based on interviewing.
Interests
Zacharias Kosmidis
Alexandrou Ipsilanti 7
Nicosia,Engomi,2413
Cyprus.
I believe I can be considered as a competitive candidate for the following reasons:
The right attitude
Being passionate about this profession, I spare no effort in my endeavour to permanently improve my work. In my current job, I have quickly established highly positive relationships within the Front Office team, being trusted and respected right from the beginning. I have a high respect for merit and hard work and I follow these values at all times. I have also an impeccable reputation, being considered a reliable and highly capable employee with all previous employers.
Ability to implement, organize and follow up projects
Highly organized thanks to my previous work experience and with proper time management skills, I have a proven record of initiating and implementing innovative projects.
Experience with fast paced and challenging environments
Throughout my career in hospitality, I had the opportunity to meet and assist high profile guests. This exposure has added significant experience to my guest services skills as well as to my understanding of the balance between guests’ expectations and hotel’s expectations.
At London Hilton on Park Lane I have welcomed many famous guests, from His Holiness The Dalai Lama and Her Majesty the Queen Sofia of Spain to the Formula One Champions Michael Schumacher and Lewis Hamilton.
The benefit for your organisation
My experience with both business and leisure hotel environments represents a key asset and I strongly believe that my service delivery level can be highly beneficial for your organization.
Yours sincerely,
Zacharias Kosmidis
Alexandrou Ipsilanti 7
Nicosia,Engomi,2413
Cyprus.
I believe I can be considered as a competitive candidate for the following reasons:
The right attitude
Being passionate about this profession, I spare no effort in my endeavour to permanently improve my work. In my current job, I have quickly established highly positive relationships within the Front Office team, being trusted and respected right from the beginning. I have a high respect for merit and hard work and I follow these values at all times. I have also an impeccable reputation, being considered a reliable and highly capable employee with all previous employers.
Ability to implement, organize and follow up projects
Highly organized thanks to my previous work experience and with proper time management skills, I have a proven record of initiating and implementing innovative projects.
Experience with fast paced and challenging environments
Throughout my career in hospitality, I had the opportunity to meet and assist high profile guests. This exposure has added significant experience to my guest services skills as well as to my understanding of the balance between guests’ expectations and hotel’s expectations.
At London Hilton on Park Lane I have welcomed many famous guests, from His Holiness The Dalai Lama and Her Majesty the Queen Sofia of Spain to the Formula One Champions Michael Schumacher and Lewis Hamilton.
The benefit for your organisation
My experience with both business and leisure hotel environments represents a key asset and I strongly believe that my service delivery level can be highly beneficial for your organization.
Yours sincerely,
Zacharias Kosmidis
References
Available upon request
