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Patrick Friel is looking for a Sales job in Paphos, Cyprus.
Candidate Info
Name
Patrick Friel
Gender
Male
Marital Status:
Married
Children:
No children
Country Of Origin:
UNITED KINGDOM
Last Updated:
25/02/2006
Residence / Contact Details
Address
752 Whitefiels Road
Bury
BL9 9PL, Bury, UNITED KINGDOM
Bury
BL9 9PL, Bury, UNITED KINGDOM
Email
Professional Experience
LBM Direct Marketing, Middeltonâ Lead Sales Manager 2002 â present
In charge of 8 Sales managers and 120 staff - I am targeted by their teamsâ performances.
My roles include:
- Retention (inbound) & B2B and B2C sales. This involves: developing and motivating staff through coaching and feedback, both verbal and visual.
- Conducting saless manager one-to-ones.
- Planning for inbound call volumes.
- Compiling costing figures for overtime forecasts.
- Client liaison to increase company profile and stabilise business relationship.
- Meeting sales and quality and customer service targets.
- Liaison with CCM's to increase professionalism and performance within the call centre
- Heavy involvement in recruitment - Liaison with agencies and conducting one-to-one interviews.
- Implementation of coaching matrix
- Attending costing & performance meetings with potential blue-chip clients, with a view to attaining their long term business.
- Completion of MI information on a daily/monthly/annual basis.
BT Cellnet, Bury â Sales/Customer Retention team manager 2000 â 2002
In a busy and professional call centre, my responsibilities include the following:
⢠Sales and marketing skills for customer retention (e.g. offering packages and deals to retain customers).
⢠Successfully employing sales techniques to a variety of individuals in a variety of situations (âup-sellâ, âcross-sellâ, etc).
⢠Attendance at regular training and meetings.
⢠Full responsibility for implementation of âincentivesâ in a busy sales office.
Other responsibilities have included:
⢠Dealing with customer enquiries.
⢠Taking âescalatedâ calls, and following them through to their conclusion.
⢠Call observations and producing positive feedback to advisors.
⢠Producing weekly documents for call centre manager.
⢠Sending âdaily exemptionsâ to relevant departments as regards to advisorâs attendance.
⢠Operating on my own initiative in a supervisory role.
I have also undertaken a role in a more senior capacity in my Managerâs absence whilst still fulfilling the competencies expected of me in my usual role.
These extra responsibilities included:
⢠Reviewing performance on a team and individual basis.
⢠Being pro-active in situations which I would not have normally found myself in within my everyday role.
⢠General maintenance and running of the team.
⢠Being involved in verbal warnings given to advisors in an observational capacity.
⢠Liaison with sales Managers in reference to the day-to-day running of the operation.
⢠Producing evidence for authorisation of timesheets for advisorâs weekly pay.
In charge of 8 Sales managers and 120 staff - I am targeted by their teamsâ performances.
My roles include:
- Retention (inbound) & B2B and B2C sales. This involves: developing and motivating staff through coaching and feedback, both verbal and visual.
- Conducting saless manager one-to-ones.
- Planning for inbound call volumes.
- Compiling costing figures for overtime forecasts.
- Client liaison to increase company profile and stabilise business relationship.
- Meeting sales and quality and customer service targets.
- Liaison with CCM's to increase professionalism and performance within the call centre
- Heavy involvement in recruitment - Liaison with agencies and conducting one-to-one interviews.
- Implementation of coaching matrix
- Attending costing & performance meetings with potential blue-chip clients, with a view to attaining their long term business.
- Completion of MI information on a daily/monthly/annual basis.
BT Cellnet, Bury â Sales/Customer Retention team manager 2000 â 2002
In a busy and professional call centre, my responsibilities include the following:
⢠Sales and marketing skills for customer retention (e.g. offering packages and deals to retain customers).
⢠Successfully employing sales techniques to a variety of individuals in a variety of situations (âup-sellâ, âcross-sellâ, etc).
⢠Attendance at regular training and meetings.
⢠Full responsibility for implementation of âincentivesâ in a busy sales office.
Other responsibilities have included:
⢠Dealing with customer enquiries.
⢠Taking âescalatedâ calls, and following them through to their conclusion.
⢠Call observations and producing positive feedback to advisors.
⢠Producing weekly documents for call centre manager.
⢠Sending âdaily exemptionsâ to relevant departments as regards to advisorâs attendance.
⢠Operating on my own initiative in a supervisory role.
I have also undertaken a role in a more senior capacity in my Managerâs absence whilst still fulfilling the competencies expected of me in my usual role.
These extra responsibilities included:
⢠Reviewing performance on a team and individual basis.
⢠Being pro-active in situations which I would not have normally found myself in within my everyday role.
⢠General maintenance and running of the team.
⢠Being involved in verbal warnings given to advisors in an observational capacity.
⢠Liaison with sales Managers in reference to the day-to-day running of the operation.
⢠Producing evidence for authorisation of timesheets for advisorâs weekly pay.
Qualifications
Derby High School, Bury 1992 â 1997
⢠GCSE English Language (B), English Literature (D), Mathematics (D), Science (Dual Award) (D, D), Information Systems (D), French (D), History (D) and Physical Education (C).
Bury College, Bury 1997 - 1999
- IHHT in Physioteraphy. - First Aid at Work Certificate
⢠Junior Managerâs Award - YMCA Gym Instruction
⢠GCSE English Language (B), English Literature (D), Mathematics (D), Science (Dual Award) (D, D), Information Systems (D), French (D), History (D) and Physical Education (C).
Bury College, Bury 1997 - 1999
- IHHT in Physioteraphy. - First Aid at Work Certificate
⢠Junior Managerâs Award - YMCA Gym Instruction
Education
Derby High School, Bury 1992 â 1997
⢠GCSE English Language (B), English Literature (D), Mathematics (D), Science (Dual Award) (D, D), Information Systems (D), French (D), History (D) and Physical Education (C).
Bury College, Bury 1997 - 1999
- IHHT in Physioteraphy. - First Aid at Work Certificate
⢠Junior Managerâs Award - YMCA Gym Instruction
⢠GCSE English Language (B), English Literature (D), Mathematics (D), Science (Dual Award) (D, D), Information Systems (D), French (D), History (D) and Physical Education (C).
Bury College, Bury 1997 - 1999
- IHHT in Physioteraphy. - First Aid at Work Certificate
⢠Junior Managerâs Award - YMCA Gym Instruction
Interests
Football: Great interest as Player for amateur local teams and spectator.
Sports: I enjoy tennis, squash athletics and Golf
Sports: I enjoy tennis, squash athletics and Golf
