Chady Maalouf Resume

Organization & Methods Officer

First National Bank S.A.L. (bank)

October 2013 to Current

Policies and Procedures:

·         Understand the current environment and clearly document the processes (process maps)

·         Analyze the information collected and pinpoint the underlying cause of a problem

·         Suggest improvements and provide practical solutions to identified problems

·         Ensure that the plans for the change initiatives are clear and comprehensive and that they support the smooth transition from the current to the desired situation

·         Write policies and procedures manual in a well-structured and referenced manner

Business Process Reengineering (BPR):

·         Understand the requirements of special projects and identify the root-cause

·         Produce structured reports to accommodate for the project being addressed

·         Establish a project plan that takes into consideration the resources and technology

·         Pinpoint the issues related to the design and implementation of the BPR project

·         Understand the current environment to properly design a solution for the special project

·         Develop an efficient change management strategy, programs and plans

Content Management Director / Public Relations & Marketing Responsible

QatarisBooming.com (news portal)

March 2011 to September 2013

 Content Management Director:

·         Update and maintain Qatar-exclusive news portal (www.qatarisbooming.com)

·         Supervise two editors and organize the work load

·         Communicate with journalists and media agencies

·         Promote the website through social media tools

Public Relations & Marketing Responsible:

·         Handle advertising campaigns on the website, agreements and barter deals

·         Follow-up with clients, prepare and submit campaign reports

Power-lines System Engineer

Topogest (engineering office)

July 2008 to September 2011

·         Gather, filter, correct and treat information datasheets for electrical lines in France (EDF) and Algeria

·         Design and build electrical lines on "PLS-CADD"

·         Create and edit topographical terrains on "Auto-CAD"

·         Run calculations and submit reports

Software Quality Assurance Engineer

eSharing Corp. (IT solutions company)

February 2007 to June 2008

·         Understand and test "Agile Advantage" (Product Lifecycle Management software) and other software thoroughly

·         Find, identify and categorize software errors according to severity

·         Write and submit reports and test cases

·         Assist and deal with customers worldwide via a web-based e-mail platform

·         Follow up with customers and suggest workarounds and temporary solutions

aw

Website Editorial & Technical Support (Part-Time Job)

National Ministry of Defense

February 2006 to January 2007

I have graduated from the university with a 3.0 GPA. My engineering background gives me two strong qualifications: precision and problem-solving.

My current job at the bank was very challenging for me since I had no banking / finance background and the job involves our department in the whole bank structure (projects are always different), yet I have proven myself as able to face the difficulties and the ever-changing tasks at hand. Besides having a keen eye for detail (a quality I acquired in a previous job in quality assurance), the manuals we write also require a high level of details and accuracy; I have worked with two local consultancy firms as well as with an international one (Deloitte & Touche) and I can be confident saying that our's departments quality of work reached a higher level that those firms.

To date I am still finding my current job as non-routinic (i.e., more interesting) which is improving my experience day by day, in addition to the e-learning courses and seminars honing my knowledge and skills.

Languages

Arabic, English, French (advanced level: understood, spoken and written)

Computer Languages & Software

·         Pspice, C++, Matlab & Simulink, LabView, Oracle SQL

·         Agile Advantage, Universant Design Studio, Onyx, SalesForce

·         Autodesk Maya / AutoCAD, FaceGen Modeller, Vue XStream, Poser Pro, Adobe Flash / Photoshop / Dreamweaver / Soundbooth, Steinberg Cubase, Guitar Pro

·         Wordpress, Drupal

·         MS Office (Visio, Project, Word, Excel, Access)

(Education / Background)

3D Animation

Expertise Training Center (ETC)

September 2009 to July 2012

Microsoft Certificate in Systems Engineer

American University of Culture & Education (AUCE)

2005 to 2006

B.E. in Computer & Communication Engineering

Notre Dame University (NDU)

2000 to 2006

·         GPA 3.0

·         Dean's List in Fall 2001, Spring & Fall 2004, Spring 2005

·         Final Year Project: Design, construct and program a state-of-the-art digital guitar

BACC II in Experimental Sciences (Lebanese & French)

Notre Dame of Jamhour School (NDJ)

1987 to 2000

(Bank Seminars / Certifications)

Internal Control: Perceptions vs. Reality

Mr. Elie Safar

June 2017

New Electronic Banking Technology Services: Trends, Security & Regulations

Association of Banks in Lebanon (ABL)

December 2015

Legal Assets of Primary Banking Operations

Association of Banks in Lebanon (ABL)

February 2014

e-Learning Courses

First National Bank (FNB)

·         Anti-money laundering

·         Introduction to finance

·         Key principles of communication

·         Manage project risk

·         Organizing a planned change

·         Providing a service that meets the customer's expectations

·         The challenges of corporate ethics

Trainee

OGERO (telecommunications company)

Summer 2004

Trainee

Siemens Mobile (mobiles showroom)

Summer 2004

Trainee

Sogecap Liban (insurance company)

Summer 2002

3D animation, guitar playing and teaching, music composing, sports