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Yury Melyashov is looking for a Telecommunications job in Limassol, Cyprus.
March 2014 — May 2017 3 years 3 months Moscow City Telephone Network (MGTS)
mgts.ru
Telecommunications, Communications... Show more
Head of technical support group Management of technical support team-distribution and setting of tasks, monitoring their implementation, conflict resolution. Replacement of the head of Department during his absence. Training in diagnostics of technical support engineers and call center operators. Recruitment of new employees - view resumes, training, assistance in adaptation and work.
Find and fix network vulnerabilities. Preparation of analytical reports and reports. Operational cooperation to solve current problems with contractors, company departments, heads of mobile teams, heads of sectors and departments. Constant participation in various ACS and meetings on various issues.
Creating a full schemes of diagnostics callers for call center. Create a complete interactive map of the network in Algorius, displaying each switch for operational monitoring of the equipment.
Reduction of the weekly amount of TT from 200 to 15.
The solution of almost all technical issues in its segment-analysis of all applications from subscribers and assistance in solving the most complex of them, analysis of equipment, preparation of technical requirements for the procurement Department, institution of mass accidents and control over their elimination, control of contractors, operational decision applications VIP subscribers.
Decision-making within its competence and willing to take responsibility for their decisions. June 2013 — December 2013 7 months Pizza Empire
mypizza.ru
Hotels, Restaurants, Food Service Industry, Catering... Show more
Technical Support Engineer Technical support for employees in 40 branches across Russia.
Solving current problems, ensuring smooth operation of the office, call center and branches of the company. Setting up corporate mail, office applications, network drives, RDP connections, etc.
Configuring peripherals: printers, ip phones, multifunction printers, wifi routers, etc.
Build computers, create typical workplace images, and deploy them.
Maintaining a database of telephony and Internet providers, technical data branches and offices (ip addresses, logins, passwords, etc.).
Training of employees to work with office applications, corporate mail, etc December 2012 — April 2013 5 months CinemaStar
cinemastar.ru/
Technical Support Specialist Technical support of users in 17 branches of the company.
Solving current problems, processing requests from HelpDesk-setting up corporate mail, office applications, network drives, RDP connections, etc.
Configuration of peripheral equipment: terminals for acquiring, printers, magnetic card scanners, thermal printers, firmware and configuration of WiFi routers, etc.
Assembly of computers, reinstall and setup of OS, laying of local networks, reception, transportation, unloading and maintenance of the company's equipment. September 2011 — August 2012 1 year RedKassa
redkassa.ru
IT System Administrator Administration of the company's servers running Windows server 2003/2008, office LAN, ticket offices, telephony, video surveillance, site and remote technical support for operators on the phone.
Ensuring the smooth operation of the office, ticket offices, website, video surveillance and telephony in Russia and Belarus in 247.
Organization of office staff and cashiers ' jobs from 0 from purchase of components and Assembly of computers to creation of accounts in all systems and inclusion in the General office network.
Organization with 0 and the subsequent support of video surveillance and IP telephony from the search provider to the organization of a full call-center.
Training of employees to work with the necessary applications, writing instructions for working with the software.
Organization and full technical support of the organization's office network, servers, ticket offices. Administration of IP telephony, video surveillance, site and company servers running Windows server 2003/2008-migration, backup, configuration of secure SFTP connections for the exchange of confidential information with company partners, etc.
Remote configuration and technical support of operator workstations on the phone in Russia and Belarus.
Setup in the office working and guest Wi-Fi network for employees and partners to configure routing and segregation of access to social networks in the office. Connecting employees to network printers and folders to exchange information with the separation of access rights to them, the organization of employees ' access to working documents remotely.
Organization with 0 and subsequent support of IP telephony-search and negotiations with providers, the choice of the optimal tariff for telephony, the organization of a full-fledged call center, set up business and non-business hours greetings, forwarding functions, number substitution, call recording, etc. October 2010 — August 2011 11 months iclim.ru
iclim.ru
IT System Administrator Administration of 3 offices of the company: support of a local network on 50 computers, installation and configuration of servers and client machines on operating systems Windows server 2003/2008, Window XP, 7, Linux Ubuntu. Ip telephony installation and connection of new devices in the public telephone network of the company
Configure wired and Wifi Internet, remote access to the server, the separation of access rights to various file and Internet resources, configure network printers and scanners, mail clients.
Remote administration of the St. Petersburg branch of the company-setting up servers and client machines running Windows, as well as network printers and scanners.
Organization of the new branch of the company with 0 - selection and negotiations with Internet service providers to select the optimal tariff plan. Purchase, connect, and configure computers and ip telephony to create a unified system.
Administration of the company's website – placing of goods on the website, registration of the site in catalogs, etc. October 2009 — April 2010 7 months Norma Holding Site administrator Administration of several company websites-adding news, articles, press releases, publications and hyperlinks. Adjustment tiltle's of html pages, text and images to display correctly on the website. Coordination and preparation of a weekly report on the work done by the media integration, advertising and news departments. Creation of accounts, differentiation of access rights, consulting of these departments. Administration of banner system. Administration of Internet cafes. October 2008 — July 2009 10 months MICROSOFT Corporation
Moscow, www.microsoft.com/Rus/careers/
IT, System Integration, Internet... Show more
Database support specialist Support of partner programs in Russia. Consultations of partners of the company by phone and e-mail.
Administration of programs Microsoft Authorized Government Reseller, Microsoft Trade Partner, Microsoft DreamSpark.
10 + years of experience in IT and telecommunications as a system adminstrator. He has implemented many it projects from scratch.
5 + experience as customer support/technical support Manager.
I love ambitious projects, I'm used to working in multitasking mode, I always finish my work.
Russian - native
English - read professional literature
2019 Moscow University for Industry and Finance "Synergy" Moscow University for Industry and Finance "Synergy", Applied informatics 2011 Moscow State University of Printing Arts (MGUP) Digital systems and technologies, Automation of technological processes and productions
