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Ghia Kakoulli is looking for a Customer Service job in Nicosia;Larnaca, Cyprus.
Candidate Info
Name
Ghia Kakoulli
Gender
Female
Marital Status:
Married
Children:
2
Country Of Origin:
BELIZE
Last Updated:
04/09/2014
Residence / Contact Details
Professional Experience
C.SAVVA & ASSOCIATES LTD
Assistant Account Manager (03/2013-PRESENT) Nicosia, Cyprus
Administration of companies and maintenance of the statutory records of the company ensuring that the company meets all its legal obligations such as annual filings with relevant authorities.
Assisting own portfolio of clients and providing maintenance to the company’s corporate register.
Review and preparation of various documents and forms (minutes, POAs, resolutions, agreements).
Formation of new Companies, Partnerships, and Trusts.
Opening of bank accounts and assisting with execution of bank transfers.
Filing changes in the company structure with the Registrar of Companies, such as changes in the company directors, secretary, registered office, shareholders, authorized and/or issued share capital etc.
Billing and debtor collection.
THE ASPEN TRUST GROUP
Client Liaison Officer (CLO) (07/2009 – 03/2013) Nicosia, Cyprus
Promptly respond to all potential client enquiries by providing advice on services offered, options available and preparing quotations for services and/or drafting of client proposals up to EUR 500K based on each client’s structural needs and tax requirements.
Work directly under the supervision of the Chief Executive Officer to provide potential clients with tax advice support and legal opinions depending on each client’s specific needs.
Implement structure in accordance with client’s tax advice and handover client to the Administration Department for management of the day-to day operations
Perform due diligence on all potential new clients in line with EU directive and prepare all required documentation for engaging new clients.
Expand network of existing relationships with corporate service providers in other international jurisdictions, such as BVI, Belize, Hong Kong.
Manage credit control for potential new clients and expected incoming funds.
THE ASPEN TRUST GROUP
Corporate Service Officer (CSO) (11/2007 – 07/2009) Nicosia, Cyprus
Managed the day to day operations of a portfolio of up to 120 clients by providing prompt legal, banking, accounting and company secretarial support.
Maintained updated corporate registers for each client, ensuring accuracy and proper corporate governance in line with the Cyprus legislation.
Performed monthly billing exercise for charging of services based on time spent, and suggested discounts as needed.
Provided on the job training to new CSOs on managing client requests in line with company procedures.
SOCIETE GENERALE CYPRUS
Budget Management & Quality- Support Officer (02/2007 – 11/2007) Nicosia, Cyprus
Provided daily monitoring of 3 departmental budgets, and provided accurate documentation of various expenses of the bank, reporting to top management all expenses over budget, out-of-budget, or other areas of concern.
Initiated the transition and use from an outdated budgeting tool to a novel budgeting software in order to enhance reporting and statistics.
Created and organized a more efficient method of monitoring the expenses of employees with staff allowances such as petrol, mobile, utilities, corporate visa card, etc.
Participated in preparation and forecasting of the budget for the upcoming year with finance department.
BELIZE MEDICAL ASSOCIATES Belize City, Belize
Operations Manager (01/2006-10/2006)
Coordinated and implemented a variety of special projects aimed at improving operational procedures within departments as well as between the 8 departments of this private hospital.
Developed, organized and conducted regular customer service training programs for the staff of each department.
Drafted a Loan Proposal to secure a $1.3 million loan for major expansion project of building to include 8 additional consultation rooms, office space, cardiology equipment and a new cafeteria.
Planned and coordinated the company’s 17th Anniversary Cocktail for more than 200 guests including corporate customers.
Spearheaded the Social Events Committee which planned holiday and social events for staff and their families in an effort to improve corporate culture within company and boost employee morale.
Introduced and implemented ScheduleView, a software program that extensively improved management of appointment scheduling for 25 specialists at the outpatient clinic
Trained all frontline staff, monitored its progress, and handed over responsibility and control to the clinic manager.
Initiated and assisted with design and implementation of a new billing program for clinic consultation fees and hospital bills using Quickbooks and ScheduleView.
OFFICE OF TECHNOLOGY TRANSFER (OTT) Louisville, KY, USA
Marketing Associate (06/2005-12/2005)
Evaluated novel medical technologies/inventions received through the University of Louisville Research Foundation (ULRF) for commercial value and marketability.
Researched potential licensees and solicited their interest in commercializing ULRF technologies.
Negotiated licensee and option agreements with small biotech, pharmaceutical and start-up companies.
Revised and significantly shortened the invention disclosure form to simplify the process of disclosing research to the OTT office and increase the number of disclosures per year.
Organized over 300 available technologies into 6 main categories to make all technologies more accessible, manageable and easier to market as a package.
Established and developed rapport with key contacts in several biotech and pharmaceutical companies.
BELIZE MEDICAL ASSOCIATES Belize City, Belize
Project Manager (2001-2003)
Coordinated and monitored medical services provided daily by private hospital under the National Health Insurance (NHI) Pilot Project.
Devised and implemented proper admission procedures in accordance with NHI regulations that reduced inconsistencies in patient referrals and ensured payment on time.
Managed outpatient customer complaints, supervised six front-line employees in delivering customer service.
Planned and organized promotional events, press meetings, and fundraising programs.
Developed an effective business plan that was approved for a bank loan to purchase additional equipment and expand the radiology department.
Drafted and developed company’s first employee manual to educate employees of their rights, and eliminate abuse of company policies.
Assistant Account Manager (03/2013-PRESENT) Nicosia, Cyprus
Administration of companies and maintenance of the statutory records of the company ensuring that the company meets all its legal obligations such as annual filings with relevant authorities.
Assisting own portfolio of clients and providing maintenance to the company’s corporate register.
Review and preparation of various documents and forms (minutes, POAs, resolutions, agreements).
Formation of new Companies, Partnerships, and Trusts.
Opening of bank accounts and assisting with execution of bank transfers.
Filing changes in the company structure with the Registrar of Companies, such as changes in the company directors, secretary, registered office, shareholders, authorized and/or issued share capital etc.
Billing and debtor collection.
THE ASPEN TRUST GROUP
Client Liaison Officer (CLO) (07/2009 – 03/2013) Nicosia, Cyprus
Promptly respond to all potential client enquiries by providing advice on services offered, options available and preparing quotations for services and/or drafting of client proposals up to EUR 500K based on each client’s structural needs and tax requirements.
Work directly under the supervision of the Chief Executive Officer to provide potential clients with tax advice support and legal opinions depending on each client’s specific needs.
Implement structure in accordance with client’s tax advice and handover client to the Administration Department for management of the day-to day operations
Perform due diligence on all potential new clients in line with EU directive and prepare all required documentation for engaging new clients.
Expand network of existing relationships with corporate service providers in other international jurisdictions, such as BVI, Belize, Hong Kong.
Manage credit control for potential new clients and expected incoming funds.
THE ASPEN TRUST GROUP
Corporate Service Officer (CSO) (11/2007 – 07/2009) Nicosia, Cyprus
Managed the day to day operations of a portfolio of up to 120 clients by providing prompt legal, banking, accounting and company secretarial support.
Maintained updated corporate registers for each client, ensuring accuracy and proper corporate governance in line with the Cyprus legislation.
Performed monthly billing exercise for charging of services based on time spent, and suggested discounts as needed.
Provided on the job training to new CSOs on managing client requests in line with company procedures.
SOCIETE GENERALE CYPRUS
Budget Management & Quality- Support Officer (02/2007 – 11/2007) Nicosia, Cyprus
Provided daily monitoring of 3 departmental budgets, and provided accurate documentation of various expenses of the bank, reporting to top management all expenses over budget, out-of-budget, or other areas of concern.
Initiated the transition and use from an outdated budgeting tool to a novel budgeting software in order to enhance reporting and statistics.
Created and organized a more efficient method of monitoring the expenses of employees with staff allowances such as petrol, mobile, utilities, corporate visa card, etc.
Participated in preparation and forecasting of the budget for the upcoming year with finance department.
BELIZE MEDICAL ASSOCIATES Belize City, Belize
Operations Manager (01/2006-10/2006)
Coordinated and implemented a variety of special projects aimed at improving operational procedures within departments as well as between the 8 departments of this private hospital.
Developed, organized and conducted regular customer service training programs for the staff of each department.
Drafted a Loan Proposal to secure a $1.3 million loan for major expansion project of building to include 8 additional consultation rooms, office space, cardiology equipment and a new cafeteria.
Planned and coordinated the company’s 17th Anniversary Cocktail for more than 200 guests including corporate customers.
Spearheaded the Social Events Committee which planned holiday and social events for staff and their families in an effort to improve corporate culture within company and boost employee morale.
Introduced and implemented ScheduleView, a software program that extensively improved management of appointment scheduling for 25 specialists at the outpatient clinic
Trained all frontline staff, monitored its progress, and handed over responsibility and control to the clinic manager.
Initiated and assisted with design and implementation of a new billing program for clinic consultation fees and hospital bills using Quickbooks and ScheduleView.
OFFICE OF TECHNOLOGY TRANSFER (OTT) Louisville, KY, USA
Marketing Associate (06/2005-12/2005)
Evaluated novel medical technologies/inventions received through the University of Louisville Research Foundation (ULRF) for commercial value and marketability.
Researched potential licensees and solicited their interest in commercializing ULRF technologies.
Negotiated licensee and option agreements with small biotech, pharmaceutical and start-up companies.
Revised and significantly shortened the invention disclosure form to simplify the process of disclosing research to the OTT office and increase the number of disclosures per year.
Organized over 300 available technologies into 6 main categories to make all technologies more accessible, manageable and easier to market as a package.
Established and developed rapport with key contacts in several biotech and pharmaceutical companies.
BELIZE MEDICAL ASSOCIATES Belize City, Belize
Project Manager (2001-2003)
Coordinated and monitored medical services provided daily by private hospital under the National Health Insurance (NHI) Pilot Project.
Devised and implemented proper admission procedures in accordance with NHI regulations that reduced inconsistencies in patient referrals and ensured payment on time.
Managed outpatient customer complaints, supervised six front-line employees in delivering customer service.
Planned and organized promotional events, press meetings, and fundraising programs.
Developed an effective business plan that was approved for a bank loan to purchase additional equipment and expand the radiology department.
Drafted and developed company’s first employee manual to educate employees of their rights, and eliminate abuse of company policies.
Skills
Highly motivated and innovative professional
Excellent communication, organizational and interpersonal skills
Strong team building and leadership skills
Professional experience in organizing, planning and event management.
Excellent communication, organizational and interpersonal skills
Strong team building and leadership skills
Professional experience in organizing, planning and event management.
Languages
Fluent in English
Basic Spanish
Basic Greek
Basic Spanish
Basic Greek
Education
MASTER’S OF BUSINESS ADMINISTRATION IN ENTREPRENEURSHIP
University of Louisville, Graduated August 2005 Louisville, KY, USA
Honors: Graduate Assistantship, Carlos-Wehby Scholarship Recipient
BACHELOR OF SCIENCE IN BIOLOGY
Spalding University, graduated May 2001 Louisville, KY, USA
Honors: Who’s Who Among Students in American Universities and Colleges, International Scholarship Recipient
University of Louisville, Graduated August 2005 Louisville, KY, USA
Honors: Graduate Assistantship, Carlos-Wehby Scholarship Recipient
BACHELOR OF SCIENCE IN BIOLOGY
Spalding University, graduated May 2001 Louisville, KY, USA
Honors: Who’s Who Among Students in American Universities and Colleges, International Scholarship Recipient
Interests
Reading, Traveling, SCUBA Diving