Naim Alsous Resume

Nationality


Date Of Birth


Career Objective

Jordanian
Canadian

29/04/1971

As an HR professional, I would like to obtain a career that is challenging, creative and rewarding. I am a self motivator, team player and entrepreneur. My valuable knowledge in HR and Recruitment can be an asset as well.


Work experience

Feb 2005- Current













































































2002- 2005




























2000 – 2001










1998 – 2000












1996 – 1998


Umniah Mobile Company/Batelco Bahrain Amman-Jordan
Recruitment Supervisor
Duties:
Year-Round Responsibilities
• Manage recruiting staff, including training, performance feedback & counseling.
• Oversee compilation and/or preparation of demographic information and hiring statistics.
• Prepare Recruitment Department Annual Budget.
• Keep abreast of current recruiting practices.
• Manage offer and follow-up process.
• Manage marketing of firm to recruits.
• Work with the Senior Management on the new organization structure of the Company.
• Work with the Senior Management in keeping the HR development processing going (job description, salary structure, new standardized Performance Appraisal).
• Issuing Employees Handbook (guidance).

• How to create incentives and compensation programs

• Supervise and assist in preparation of offer decision meeting held by HR Department team members.
• Supervise preparation of all materials for the interviewers.
• Together with coordinator, screen all resumes for qualified candidates.
• Interview candidates and provide feedback to HR manager and requesting manager.
• Establish and maintain relationships with legal search firms and advertise available positions internally via the internal posting and externally via the website and in legal newspapers.
• Determine new and cost effective Recruitment methods
• Work with Professional Recruitment staff in other offices to develop and promote brilliant recruiting efforts.
• Prepare orientation & training programs with other HR staff.
• Oversee Recruiting Intranet site and the internal postings.
• Work with Director of Human Resources to standardize policies in all offices.
• Align people with the company’s strategic goals, and creating a strategy to maximize the contribution that people can make the company’s success.
• Initiated the Online profiling system
• Initiated the Recycling and paper management projects.
• Initiated the Blood donation campaign
• Initiated the Job Fair brochure project
• Initiated the Health and Safety committee








Pentamark Canada/BBDO Detroit Windsor-Canada
Operations Supervisor- Chrysler Information Center

CORE RESPONSIBILITIES OF THE POSITION:

• Primarily responsible for leading a group of customer service representatives to ensure that agency goals and service level requirements, program objectives, as well as the client's vision are being carried out according to standards.
• Monitoring and evaluating performance, providing constructive feedback, recognizing performance and administering disciplinary action when necessary.
• Team scheduling and staffing, as well as acquiring and maintaining project and program information
• Monitoring time and attendance within the team for maximum efficiency.
• Responsible for signing and submitting daily and ongoing paperwork to support team objectives.
• Ensure all team members have a thorough understanding or Customer Relationship Management philosophy.
• Interact closely with the team's designated Personnel Relations Supervisor, Human Resources and team Operations Manager.
• Conducting job interviews and helping HR with the Hiring Process.
• Member of the Joint Health and Safety Committee and the Ergonomics consultant.

Halis Auto Sales Hamilton - Ontario
Sales Supervisor
• Supervised all sales operations to ensure efficient progress to meet set sales goal
• Sell, buy and trade used cars.
• Received and handled telephone calls from new and existing customers.
• Benchmarked competitors.


Orbit Direct Limassol - Cyprus
• Satellite Entertainment & Distribution Company.
Project Manager - Customer Service (2000)
• Responsible for migrating all 300,000 units from the old system to the new SMS (subscription management system).

Batch Control Analyst - Customer Service (1999)
• Responsible for the checking of all entries in payment and adjustment batches and return payment batches to identify incorrect batch items to the front office batch control supervisor.

Al-Najla’ International Trading Company. Amman - Jordan
Public Relations officer

• Established marketing strategies working with the management team.
• Supervised all sales operations to ensure efficient progress to meet set sales goal.
• Benchmarked competitors.
• Prepared annual operations reports.

PHR (Professional of Human Resources) Amman-Jordan
SHRM (Society for Human Resources Management)
• Covering the following modules, Strategic Management, Workforce Planning & Employment, Human Resources Training & Development, Compensation & Benefits, Employee & Labor Relations, Occupational Health, Safety, & Security.

St. Clair College. (Sep. - Dec.) Windsor - Canada
 First year Communications.

University of Athens Athens - Greece
BA Degree in Physical Education and Sports Science
Graduated with a “very good” ranking.

• One year extensive course in Greek Language (reading and writing).

• Fluent in English, Arabic and Greek (spoken & written).

PHR (Professional of Human Resources) Amman-Jordan
SHRM (Society for Human Resources Management)
• Covering the following modules, Strategic Management, Workforce Planning & Employment, Human Resources Training & Development, Compensation & Benefits, Employee & Labor Relations, Occupational Health, Safety, & Security.

St. Clair College. (Sep. - Dec.) Windsor - Canada
 First year Communications.

University of Athens Athens - Greece
BA Degree in Physical Education and Sports Science
Graduated with a “very good” ranking.

• One year extensive course in Greek Language (reading and writing).

• PHR (Professional of Human Resources)SHRM (Society for Human Resources Management) Covering the following modules, Strategic Management, Workforce Planning & Employment, Human Resources Training & Development, Compensation & Benefits, Employee & Labor Relations, Occupational Health, Safety, & Security.

• Advanced Selection, Interviewing & Recruitment Skills
A new behavioural competence approach to ensure effective interviewing (Glomacs-Dubai)

• Job Description Champion training, offered by Deloitte

• Business Conflict Management Seminar- Jordan Human Resources Management Association/JHRMA
• Advanced Excel Training(Umniah Training Center)
• Attended many job fairs for Injaz, Maharat and many others.
• Attended the 2006 ICT forum, Dead Sea
• Leadership Development & Team Building-SkillPath Seminar.
• Managing Multiple Projects, Objectives and Deadlines(SkillPath Seminar)
• World of Leadership Seminar (Pentamark Worldwide)
• Conflict Resolution Seminar (BBDO CSR university)
• Dress for Success Seminar (BBDO Detroit).
• Rules for Effective Listening Seminar (Pentamark Worldwide)
• How to deal with difficult calls Course (BBDO Detroit)
• Stress Management Course, Managing Stress for Success (BBDO Detroit)
• Who Moved my Cheese Seminar, Adapting to Change Course (BBDO Detroit)
• CSR university course (BBDO Detroit)
• Personal Trainer Certificate from the ACE (American Council of Exercise) in progress.
• BBDO CSR University Seminar-Secrets of Excellent Customer Service.
• Winner of the 2003 CHAMPS award certificate that honours DaimlerChrysler’s finest agents who excelled in Productivity, Quality (Great customer satisfaction, data, etc.), Adherence to schedule and attendance and Good citizenship - Behaviours, values, attitudes, going “above and beyond”, etc.
• GSM training that included the below sessions:
 GSM introduction
 GSM/Network Engineer Introduction
 SIM & Handset (Mobile Station)
 Numbering Plan
 SMS2tv
 VMS
 GPRS
 WAP
 MMS
 USSD
 Prepaid Offer & Post-paid Offers
 Ring Back Tone (RBT)
 Roaming & Roaming Services
 IVR
 Telephone Skills
 Problem Solving & Trouble Shooting
 Do's & Don't in Customer Care
 VAS (value added services)

Karate, Back horse riding & Motorcycles.

* References available upon request.