Andrew Spring Resume

(08/2007 – Present) Watchman/Security – Limassol Port

This work simply involves ensuring crew members sign on and off their specific ship and ensure that all visitors are signed in and out from the ship.

(07/2007 – 07/2007) Temporary Labour Work, Paphos Airport, Cyprus

This was a temporary position for two weeks labouring at Paphos Airport.


(04/2007 – 06/2007) Cyprus Vacation Club, Limassol, Cyprus

The Cyprus Vacation Club specialised in selling holiday time, and is affiliated with Resorts Condominium International (RCI). My job role varied from driving and lining (selling the product), and I gained useful experience in selling face-to-face to the clients that we had in. This was a temporary position for me whilst searching for other employment.


(10/2006 – 04/2007) Blackbox Solutions Ltd, Limassol, Cyprus

This company specialises in the design and manufacture of vehicle diagnostics for Land Rover and Range Rover vehicles.

Working as the Sales & Marketing Representative of the company, it was my role to look after every aspect of making sales; from the advertising and creation of advertisements; through to the completion of orders. I had many varied roles, including working closely with the Technical Staff, and learning much about Land Rovers, as well as getting my hands dirty helping out with the manufacturing process also as it was a small company and we all helped in the manufacture of the product to differing levels.

This position has furthered my sales experience, and I have thoroughly enjoyed being given the freedom to use my creative and personal skills that I hope to carry forward into future positions.



(12/2005 – 09/2006) Tradal/Empire Online, Limassol, Cyprus

(12/05 – 02/06) VIP Customer Support for Empire Poker.com

Working as email support for the VIP players at Empire Poker, we were required to answer and help all enquiries, queries and complaints. Used player databases and secure information. Learnt all aspects of poker, such as how to play the game, issuing bonuses to players, calculating points and taking orders for the VIP Shop etc. There were a varied assortment of questions to answer, we aimed for a 5 minutes turnaround for emails.

(02/06 – 09/06) Live Chat Marketing and Customer Retention for Noble Poker.com and Enter Casino.com

Working as Live Chat agents, we chatted to players to encourage them to make first deposits, offering bonuses for doing so. Required extensive knowledge of poker and the features, tournaments etc that Noble Poker had to offer. Issued bonuses instantly to players using PlayTech Casino Admin software, also many other queries, similar to the VIP Support. Helped players to make deposits over Live Chat and by phone, required extensive knowledge of depositing options such as Neteller and Click2Pay.

Also during this time, we started Live Chat for Enter Casino as well. Also required extensive knowledge of the site and features. Similar duties as the Noble Poker Live Chat.

Also we made cold calls to players on the database for Noble Poker and Enter Casino offering assistance and the bonuses we had on offer.


(01/2005 – 07/2005) Ayrshire Metal Products (Daventry) Ltd, Northants

This company is a manufacturer of cold rolled steel products for use in the building industry throughout the UK and abroad.
Working in the Sales Department, I was involved in many activities, which include producing quotations; sales order processing; maintaining relations with existing customers and building relations with new customers via telecommunication, email, fax and post; dealing with complaints when they arose, assisting the UK Area Sales Representatives in their roles; working together with the other members in the Sales team to ensure a smooth, efficient and coordinated Sales Department; updating and maintaining the company's databases.
With some of the customers, I established a good working relations, and I would often oversee jobs from the beginning (the quotation stage) to the end (the delivery of the goods), keeping them updated on the progress of their order, and where required, attempting to improve upon their delivery times by liaising with other departments within the company. I gained much valuable experience from this position.

(10/2004 – 12/2004) Terex UK, Northants

Working in an office environment, main duties included answering incoming calls and dealing with general enquiries, ensuring a high level of customer service was given. Also involved data inputting; typing up letters; office filing; dealing with incoming and outgoing post; and general reception duties. Terex are an international company who deal with the sales, servicing and maintenance of earth-moving machines.

BSc Environemtal Biology

4 B – D A-Level's Biology – C; Chemistry – C; Mathematics – D; General Studies – B

9 A – C GCSE's English – A; Mathematics – A; Biology – B; Chemistry – B; Physics – B; Latin – B; French – B; English Literature – B; German – C

English

(September 1999 to July 2003)
University Of Reading; BSc Environmental Biology

(Sept. 1991 to July 1999)
Northamptonshire Grammar School; Pitsford; Northants; UK

• Rugby Union – (Country, County, University, Club and School) I have represented Cyprus at Rugby Union, and I will be looking to gain my full International cap in November of this year. Represented Berkshire U20's and Northamptonshire Alliance. I also play for the Limassol Crusaders RFC, and last season I was the team captain.
• Cricket – (University, Club and School) I play WSBA Cricket team, based in Episkopi.
• A variety of other sports, including squash and basketball.
• Assisted with the running of the Reading University RFC committee as a Social Secretary.
• Elected as a member of Wells Hall Junior Common Room committee.
• Creative writing, including The Jowett Sendelar – an essay writing prize awarded by 'The Joint Association Of Classical Teachers'.
• The Young Enterprise Scheme – achieved a pass.
• House Captain and prefect at School.