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Petros Petrou is looking for a Technology job in Nicosia, Cyprus.
Candidate Info
Name
Petros Petrou
Gender
Male
Marital Status:
Married
Children:
No children
Country Of Origin:
CYPRUS
Last Updated:
17/04/2013
Residence / Contact Details
Address
Ithakis 31, Makedonitissa, Nicosia, Nicosia, CYPRUS
Phones
Email
Professional Experience
14/09/09 – Up-to-date Interlife Insurance Company Ltd: I.T. Systems Administrator
Accountable for the deployment, monitoring and maintenance of the company’s network and security systems. The main goal is to provide the best possible support of all company’s users and company’s partners.
Main Responsibilities and Tasks:
• Implementation of the company’s policies with reference to the systems and procedures that rule all activities and tasks regarding networking and security issues.
• Maintenance, improvement and upgrade of the existed network programs, services and systems.
• Providing efficient support and guidance to the company’s personnel according to the programs and applications that they use.
03/10/2011 – Present Intercollege: Part Time Instructor
Instructor at Intercollege Nicosia for Microcomputer Applications (COMP - 150),
Fundamental Concepts of Information & Computer Technology (COMP - 151), Operating
Systems (COMP - 354), Data Communication and Computer Networks (CENG - 358),
Systems Analysis and Design (COMP - 201), Introduction to Computer Systems (CT – 130),
Design and Maintenance of Computer Networks (CT - 295).
18/02/2011 – 31/05/2011 Casa College: Evening Instructor
Instructor at Casa College Nicosia for eMarketing course (41 students) and for the
Introduction to Programming 1 course using C++ (15 students). Responsible for the
instruction of the courses, the preparation of the class, and the carriage of lesson to the
students. Additional responsibilities include preparation of mid-term and final exams, and the
absence registry.
19/02/2009 - 10/09/2009 Mechatronic System Integrators (MSI) Ltd: System Engineer
Responsible for the identification and appraisal of problems and difficulties, that may reside within customers’ network and/or system infrastructure, and in extension for the delivery of suitable solutions, and their implementation. Further responsibilities involve providing support and future maintenance, to a variety of customers, according to the company’s system solutions, services and products, as well as to the internal users of the company’s network.
Affiliations and Achievements:
• 12/06/09 Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure: Configuration certification.
• 30/06/09 Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory: Configuration certification.
01/ - 08/2007 Spidernet Internet Services PLC: Customer Service Agent
Work experience in Call Service Centre and Technical assistant Department (Technical Support for customers and employees).
• Providing technical assistance for problem – solving regarding troubleshoots of Internet connections, to company’s customers, via telephone and face – to face support in inquiries and promoting company’s services.
• Providing to customers technical helpline services, to resolve incorrect hardware/software configurations, in their network.
• Performing maintenance for customers’ computer workstations, and guidelines for Internet connection management.
• Responsible for the administration and handling of customers’ accounts inquiries, in the company’s billing database system.
• Responsible for the process of customers’ queries, and the provision of feedback solutions and information to customers, in company’s ticket – query database system.
• Providing assistance to customers for hardware equipment adjustments and configurations with company’s Internet service packages.
10/ - 12/2006 Multitech Ltd: Purchases and Sales Administrator
Providing advisories to company’s retailers, regarding new computer equipment and updated peripherals components, for the end customer.
• Promotion of company’s existed equipment and advertisement of upgraded stock equipment to company’s customers and retailers, with product offers newsletters.
• Sales of computer equipment to customers and purchases of updated equipment.
• Processing customers’ orders, in company’s order – billing database system.
Accountable for the deployment, monitoring and maintenance of the company’s network and security systems. The main goal is to provide the best possible support of all company’s users and company’s partners.
Main Responsibilities and Tasks:
• Implementation of the company’s policies with reference to the systems and procedures that rule all activities and tasks regarding networking and security issues.
• Maintenance, improvement and upgrade of the existed network programs, services and systems.
• Providing efficient support and guidance to the company’s personnel according to the programs and applications that they use.
03/10/2011 – Present Intercollege: Part Time Instructor
Instructor at Intercollege Nicosia for Microcomputer Applications (COMP - 150),
Fundamental Concepts of Information & Computer Technology (COMP - 151), Operating
Systems (COMP - 354), Data Communication and Computer Networks (CENG - 358),
Systems Analysis and Design (COMP - 201), Introduction to Computer Systems (CT – 130),
Design and Maintenance of Computer Networks (CT - 295).
18/02/2011 – 31/05/2011 Casa College: Evening Instructor
Instructor at Casa College Nicosia for eMarketing course (41 students) and for the
Introduction to Programming 1 course using C++ (15 students). Responsible for the
instruction of the courses, the preparation of the class, and the carriage of lesson to the
students. Additional responsibilities include preparation of mid-term and final exams, and the
absence registry.
19/02/2009 - 10/09/2009 Mechatronic System Integrators (MSI) Ltd: System Engineer
Responsible for the identification and appraisal of problems and difficulties, that may reside within customers’ network and/or system infrastructure, and in extension for the delivery of suitable solutions, and their implementation. Further responsibilities involve providing support and future maintenance, to a variety of customers, according to the company’s system solutions, services and products, as well as to the internal users of the company’s network.
Affiliations and Achievements:
• 12/06/09 Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure: Configuration certification.
• 30/06/09 Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory: Configuration certification.
01/ - 08/2007 Spidernet Internet Services PLC: Customer Service Agent
Work experience in Call Service Centre and Technical assistant Department (Technical Support for customers and employees).
• Providing technical assistance for problem – solving regarding troubleshoots of Internet connections, to company’s customers, via telephone and face – to face support in inquiries and promoting company’s services.
• Providing to customers technical helpline services, to resolve incorrect hardware/software configurations, in their network.
• Performing maintenance for customers’ computer workstations, and guidelines for Internet connection management.
• Responsible for the administration and handling of customers’ accounts inquiries, in the company’s billing database system.
• Responsible for the process of customers’ queries, and the provision of feedback solutions and information to customers, in company’s ticket – query database system.
• Providing assistance to customers for hardware equipment adjustments and configurations with company’s Internet service packages.
10/ - 12/2006 Multitech Ltd: Purchases and Sales Administrator
Providing advisories to company’s retailers, regarding new computer equipment and updated peripherals components, for the end customer.
• Promotion of company’s existed equipment and advertisement of upgraded stock equipment to company’s customers and retailers, with product offers newsletters.
• Sales of computer equipment to customers and purchases of updated equipment.
• Processing customers’ orders, in company’s order – billing database system.
Qualifications
Networking:
• Full comprehension and knowledge of networks’ basic principles and theories (TCP/IP, UDP).
• Good knowledge of routing protocols (RIP, OSPF and EIGRP).
• Experienced in architectural issues related to IP networks’ design and implementation with CISCO equipment.
• Design and implementation of wired/wireless networks using software tools (Linux/Network Simulator – 2).
• Experienced in design and implementation of VLANs and VTP for an enterprise network, using CISCO equipment.
• Knowledge of design techniques for LANs and implementation of IP addressing schemes, including subnet masking CIDR and VLSM using CISCO equipment.
• Operational knowledge of protocols and techniques for the management of IP networks.
• Experienced user of Linux and Solaris operating systems.
Programming and Web-Based Technologies:
• Experienced with programming languages: C++, Java, Microsoft Visual Basic 5, TCL (Linux/Network Simulator - 2).
• HTML, JavaScript, PHP, CSS, MySQL.
• Client/Server Applications.
• Macromedia Dreamweaver and Flash MX.
• Competent with all Microsoft Office applications and Adobe Photoshop CS.
• Full comprehension and knowledge of networks’ basic principles and theories (TCP/IP, UDP).
• Good knowledge of routing protocols (RIP, OSPF and EIGRP).
• Experienced in architectural issues related to IP networks’ design and implementation with CISCO equipment.
• Design and implementation of wired/wireless networks using software tools (Linux/Network Simulator – 2).
• Experienced in design and implementation of VLANs and VTP for an enterprise network, using CISCO equipment.
• Knowledge of design techniques for LANs and implementation of IP addressing schemes, including subnet masking CIDR and VLSM using CISCO equipment.
• Operational knowledge of protocols and techniques for the management of IP networks.
• Experienced user of Linux and Solaris operating systems.
Programming and Web-Based Technologies:
• Experienced with programming languages: C++, Java, Microsoft Visual Basic 5, TCL (Linux/Network Simulator - 2).
• HTML, JavaScript, PHP, CSS, MySQL.
• Client/Server Applications.
• Macromedia Dreamweaver and Flash MX.
• Competent with all Microsoft Office applications and Adobe Photoshop CS.
Skills
Effective Communication
• Developed an awareness of customer relationship management and improved my influencing skills when working with challenging clients under pressure.
• Strong verbal communication and interpersonal skills were essential in customer service department and in the sales administration, as I needed to give advises, and to explain technical information and instructions to customers.
• Strong presentation skills and confidence demonstrated by presentations to groups of 15 to 30.
Initiative and Adaptability
• Studies on abroad and working in different posts, demonstrate my ability to adapt and thrive in different environments.
• Developed individual sales planning and coordination for promoting Internet services and technical equipment according to clients’ requirements.
• Identifying and correcting technical connection faults within a time pressured environment.
Teamwork and Leadership
• Working in Customer Service Department, in a team of ten (10) where workload, tasks and duties were shared, provided the ability to develop and to obtain team “spirit”, in order to meet targets, and to reinforce the department’s quality of service.
• Working in Customer Service Department and in Sales Administration provided the ability to meet tasks deadlines and to prioritize targets.
• Planning and delivering solutions to meet clients requirements, based on agreed timescales, to ensure quality of service.
• Developed an awareness of customer relationship management and improved my influencing skills when working with challenging clients under pressure.
• Strong verbal communication and interpersonal skills were essential in customer service department and in the sales administration, as I needed to give advises, and to explain technical information and instructions to customers.
• Strong presentation skills and confidence demonstrated by presentations to groups of 15 to 30.
Initiative and Adaptability
• Studies on abroad and working in different posts, demonstrate my ability to adapt and thrive in different environments.
• Developed individual sales planning and coordination for promoting Internet services and technical equipment according to clients’ requirements.
• Identifying and correcting technical connection faults within a time pressured environment.
Teamwork and Leadership
• Working in Customer Service Department, in a team of ten (10) where workload, tasks and duties were shared, provided the ability to develop and to obtain team “spirit”, in order to meet targets, and to reinforce the department’s quality of service.
• Working in Customer Service Department and in Sales Administration provided the ability to meet tasks deadlines and to prioritize targets.
• Planning and delivering solutions to meet clients requirements, based on agreed timescales, to ensure quality of service.
Languages
• Greek (Native)
• English: Fluent communication and understanding.
• IELTS (English): 6.5
• English: Fluent communication and understanding.
• IELTS (English): 6.5
Education
2007 – 2008 University of Sunderland, UK : MSc Network Systems
• Dissertation on Network’s Congestion Control Mechanisms, limitations and management.
• Design, development and implementation of a software system for networks’ congestion control and congestion estimation.
• Design, development and implementation of a web – based database system for indoor football matches bookings.
• Local and Wide Area Networks (A), Network Management (A), Wireless Communications (B), Network Simulations (B).
2002 – 2006 Cyprus College: BSc Computer Science
• Dissertation on Human Error, Task Models and Formal Description Techniques for the Design and Evaluation of Safety-Critical Error-Tolerant Systems.
1997 – 2000 Pallouriotissa Lyceum, Cyprus
• GCSE A’ Level English Language : Grade C,
• LCCI Accounting Diploma: Book Keeping Level 1 (Distinction), Intermediate (Credit), Higher (Pass)
• Dissertation on Network’s Congestion Control Mechanisms, limitations and management.
• Design, development and implementation of a software system for networks’ congestion control and congestion estimation.
• Design, development and implementation of a web – based database system for indoor football matches bookings.
• Local and Wide Area Networks (A), Network Management (A), Wireless Communications (B), Network Simulations (B).
2002 – 2006 Cyprus College: BSc Computer Science
• Dissertation on Human Error, Task Models and Formal Description Techniques for the Design and Evaluation of Safety-Critical Error-Tolerant Systems.
1997 – 2000 Pallouriotissa Lyceum, Cyprus
• GCSE A’ Level English Language : Grade C,
• LCCI Accounting Diploma: Book Keeping Level 1 (Distinction), Intermediate (Credit), Higher (Pass)
Training
• 18/05/ - 21/05/09 Network Appliance NetApp: Data ONTAP Fundamentals Course Release 7.2 (Data Backup and Storage)
• 27/04/ - 01/05/09 Course 6425: Configuring and Troubleshooting a Windows Server 2008 Active Directory Domain Services.
• 09/03/ - 13/03/09 Course 6421: Configuring and Troubleshooting a Windows Server 2008 Network Infrastructure.
• 27/04/ - 01/05/09 Course 6425: Configuring and Troubleshooting a Windows Server 2008 Active Directory Domain Services.
• 09/03/ - 13/03/09 Course 6421: Configuring and Troubleshooting a Windows Server 2008 Network Infrastructure.
Affiliations
• 05/2012 started - Today Cisco Certified Network Associate (CCNA) Currently at
Module 4, Accessing the WAN. (Modules 1, 2 and 3 passed and certificates received).
• 12/06/09 Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure: Configuration certification.
• 30/06/09 Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory: Configuration certification.
Module 4, Accessing the WAN. (Modules 1, 2 and 3 passed and certificates received).
• 12/06/09 Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure: Configuration certification.
• 30/06/09 Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory: Configuration certification.
Interests
Networking, Sports, surfing the World Wide Web, theater and reading books.
References
Available on request.
