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Ryan Arenas is looking for a Customer Service job in Nicosia;Limassol;Larnaca;Paphos;Famagusta, Cyprus.
Candidate Info
Name
Ryan Arenas
Gender
Male
Marital Status:
Single
Children:
No children
Country Of Origin:
PHILIPPINES
Last Updated:
20/05/2010
Residence / Contact Details
Address
29 Otero Avenue, Mabayuan, Olongapo City 2200, Olongapo City, Zambales, PHILIPPINES
Phones
Email
Professional Experience
CCS Operator
April 09, 2010 - May 10, 2010 (Part Time Job requested by the National Government)
Republic of the Philippines
COMMISSION ON ELECTIONS
Office of the Provincial Election Supervisor
Iba Zambales
Job responsibilities and work description:
• Consolidation and Canvassing System Operator:
Responsible in setting up all the Computing equipment like Laptop, printer connectivity device (Wireless modem, B-Gan, V-Sat) to be use in consolidating canvas report during the Election Day Municipal Level. Operate the Consolidation and Canvassing System, Monitor the transmission of data of the Precinct Count Optical Scanner machine to the Consolidation and Canvassing System Machine and perform the task requested by the Board of Canvasser.
Computer Operator II (Technical Support Engineer)
October 1, 2004 – Present
Subic Bay Metropolitan Authority
Management Information System
Subic Bay Freeport Zone, Philippines
Job responsibilities and work description:
• Computer Technician specialists and help-desk:
Provide support within the entire department that uses computers. Respond to all inquiries, request from computer users problem, and provide technical assistance, support, and advice to end users. Interpret Computing equipment problems and provide technical support for hardware, software, and systems. Answer telephone calls, analyze problems by using automated diagnostic programs or analytical, and resolve recurring difficulties. Also install, modify, clean, and repair all computing equipment hardware and software. Provide Assessment reports if the computing equipment is un repairable or near end of life. In addition, we also may write training manuals and train computer users in how to use new computing equipment hardware and software.
• Network and computer systems Administrators Support:
Provide support for installations of new implement system to our client. Also responsible for local-area networks (LAN), wide-area networks (WAN), wire and wire-less and Internet configuration from the end user of our agencies. We also give support in maintain network hardware and software, analyze problems, and monitor networks to ensure their connections availability. And gather data to identify end user needs and then use the information to identify, interpret, and evaluate system and network requirements of the department.
• Technical Evaluation Committee of procurement of new IT equipment:
Responsible for reviewing and evaluate the proposals and product offer or presented of all the bidders. Ensure that the bidders actually passes/complied and complete the various required specification of the equipment and documents, and give or suggest who’s bide are qualify for the bedding. Check the deliverables of IT equipment if is exacts to what the winning bidder offers during biding for the acceptance of deliverables. Also responsible for deployment of new Computing equipment.
Data Encoder Machine Operator I
April 01, 2001 – September 30, 2004
Subic Bay Metropolitan Authority
Management Information System
Subic Bay Freeport Zone, Philippines
Job responsibilities and work description:
• Data Encoder Help-Desk:
Responsible to accept all phone call from the other department for their inquires and request regarding to personal computer. Logs all receive phone call and if its Job request input it to Helpdesk request system and assign it to any available technical support specialist. File all receive memo and input it to Document tracking system for easy reference.
• Computer Technician specialists:
Provide support within the entire department that uses computers. Respond to all inquiries, request from computer users problem, and provide technical assistance, support, and advice to end users. Interpret Computing equipment problems and provide technical support for hardware, software, and systems. Answer telephone calls, analyze problems by using automated diagnostic programs or analytical, and resolve recurring difficulties. Also install, modify, clean, and repair all computing equipment hardware and software. Provide Assessment reports if the computing equipment is un repairable or near end of life. In addition, we also may write training manuals and train computer users in how to use new computing equipment hardware and software.
April 09, 2010 - May 10, 2010 (Part Time Job requested by the National Government)
Republic of the Philippines
COMMISSION ON ELECTIONS
Office of the Provincial Election Supervisor
Iba Zambales
Job responsibilities and work description:
• Consolidation and Canvassing System Operator:
Responsible in setting up all the Computing equipment like Laptop, printer connectivity device (Wireless modem, B-Gan, V-Sat) to be use in consolidating canvas report during the Election Day Municipal Level. Operate the Consolidation and Canvassing System, Monitor the transmission of data of the Precinct Count Optical Scanner machine to the Consolidation and Canvassing System Machine and perform the task requested by the Board of Canvasser.
Computer Operator II (Technical Support Engineer)
October 1, 2004 – Present
Subic Bay Metropolitan Authority
Management Information System
Subic Bay Freeport Zone, Philippines
Job responsibilities and work description:
• Computer Technician specialists and help-desk:
Provide support within the entire department that uses computers. Respond to all inquiries, request from computer users problem, and provide technical assistance, support, and advice to end users. Interpret Computing equipment problems and provide technical support for hardware, software, and systems. Answer telephone calls, analyze problems by using automated diagnostic programs or analytical, and resolve recurring difficulties. Also install, modify, clean, and repair all computing equipment hardware and software. Provide Assessment reports if the computing equipment is un repairable or near end of life. In addition, we also may write training manuals and train computer users in how to use new computing equipment hardware and software.
• Network and computer systems Administrators Support:
Provide support for installations of new implement system to our client. Also responsible for local-area networks (LAN), wide-area networks (WAN), wire and wire-less and Internet configuration from the end user of our agencies. We also give support in maintain network hardware and software, analyze problems, and monitor networks to ensure their connections availability. And gather data to identify end user needs and then use the information to identify, interpret, and evaluate system and network requirements of the department.
• Technical Evaluation Committee of procurement of new IT equipment:
Responsible for reviewing and evaluate the proposals and product offer or presented of all the bidders. Ensure that the bidders actually passes/complied and complete the various required specification of the equipment and documents, and give or suggest who’s bide are qualify for the bedding. Check the deliverables of IT equipment if is exacts to what the winning bidder offers during biding for the acceptance of deliverables. Also responsible for deployment of new Computing equipment.
Data Encoder Machine Operator I
April 01, 2001 – September 30, 2004
Subic Bay Metropolitan Authority
Management Information System
Subic Bay Freeport Zone, Philippines
Job responsibilities and work description:
• Data Encoder Help-Desk:
Responsible to accept all phone call from the other department for their inquires and request regarding to personal computer. Logs all receive phone call and if its Job request input it to Helpdesk request system and assign it to any available technical support specialist. File all receive memo and input it to Document tracking system for easy reference.
• Computer Technician specialists:
Provide support within the entire department that uses computers. Respond to all inquiries, request from computer users problem, and provide technical assistance, support, and advice to end users. Interpret Computing equipment problems and provide technical support for hardware, software, and systems. Answer telephone calls, analyze problems by using automated diagnostic programs or analytical, and resolve recurring difficulties. Also install, modify, clean, and repair all computing equipment hardware and software. Provide Assessment reports if the computing equipment is un repairable or near end of life. In addition, we also may write training manuals and train computer users in how to use new computing equipment hardware and software.
Qualifications
• High degree in understanding of and proficiency in working with personal computer hardware, software and peripherals such as central processing units, servers, monitors, cables, network systems and devices wireless or wired, printers, plotters and modems. Updated knowledge in current technology related to modern applications, networks and telecommunications and the equipment and software required to maximize support provider. Highly experienced in procedures for installing, configuring, upgrading, troubleshooting and repairing applicable software, hardware and peripherals, familiar with HP, Dell, Compaq, Acer, brand, board level. Excellent in customer service and interpersonal skills.
• Almost 10 years IT experience, with emphasis on desktop / Client Support areas.
• Proficient with the Microsoft products environment and good knowledge and understanding of the network infrastructure and protocols such as TCP/IP, HTTP and others.
• Good experience in gathering requirements, finding/recommending solutions and documenting the whole process.
• Able to provide a full range of support and client relationship services ranging from first through to third line support and customer on-site visits.
• Excellent English communication skills, both verbal and written, and interpersonal skills to work in a multi-disciplinary and multicultural environment.
• Good experience in supervising resources and ability in creating, planning and conducting training programs and able to work independently and within a team-spirited environment.
• Attention to details with a desire to create high quality products, Strong presentation skills, Able to communicate technical details and instructions in plain nontechnical language
• Knowledgeable in Photo Editing, Lay outing and desktop Publishing and Advertising using the following software. Adobe Photoshop, Adobe In design, Macromedia Flash, Auto Cad, Microsoft Publisher.
• Almost 10 years IT experience, with emphasis on desktop / Client Support areas.
• Proficient with the Microsoft products environment and good knowledge and understanding of the network infrastructure and protocols such as TCP/IP, HTTP and others.
• Good experience in gathering requirements, finding/recommending solutions and documenting the whole process.
• Able to provide a full range of support and client relationship services ranging from first through to third line support and customer on-site visits.
• Excellent English communication skills, both verbal and written, and interpersonal skills to work in a multi-disciplinary and multicultural environment.
• Good experience in supervising resources and ability in creating, planning and conducting training programs and able to work independently and within a team-spirited environment.
• Attention to details with a desire to create high quality products, Strong presentation skills, Able to communicate technical details and instructions in plain nontechnical language
• Knowledgeable in Photo Editing, Lay outing and desktop Publishing and Advertising using the following software. Adobe Photoshop, Adobe In design, Macromedia Flash, Auto Cad, Microsoft Publisher.
Skills
Computer HardWare
Languages
English
Education
Colleges: Computer Technician
STI Colleges Olongapo City
1998-2000
Secondary Grades: Olongapo Wesley School
Olongapo City
1993 – 1997
STI Colleges Olongapo City
1998-2000
Secondary Grades: Olongapo Wesley School
Olongapo City
1993 – 1997
Training
•SOLARIS 10 NETWORK ADMINISTRATION
•SOLARIS 10 ADMINISTRATION Part 1
•SOLARIS 10 ADMINISTRATION Part 2
•ADNVANCED WIRELESS NETWORK COMMUNICATIONS TECHNOLOGY
•COMPTIA A+ ESSENTIAL
•COMPTIA A+ IT TECHNICIAN
•SECURITY AND FORENSICS TRAINING
•IMPLEMENTING AND SUPPORTING WINDOWS XP PROFESSIONAL
•IMPLEMENTING AND ADMINISTERING WINDOWS 2000 DIRECTORY INFRASTRUCTURE
•REDHAT LINUX NETWORK SERVICE AND SECURITY ADMINISTRATOR
•IMPLEMENTING MS WINDOWS 2000 NETWORK INFRASTRUCTURE
•MANAGING A MS WINDOWS 2000 NETWORK ENVIROMENT
•INTRUSION PROTECTION MANAGEMENT BASIC TRAINING
•ETHICAL HACKING 101
•SOLARIS 8.0 SYSTEM ADMIN 1 AND 2
•BASIC LAN TRAINING
•INFORMATION SYSTEM STRATEGIC PLANING
•SOLARIS 10 ADMINISTRATION Part 1
•SOLARIS 10 ADMINISTRATION Part 2
•ADNVANCED WIRELESS NETWORK COMMUNICATIONS TECHNOLOGY
•COMPTIA A+ ESSENTIAL
•COMPTIA A+ IT TECHNICIAN
•SECURITY AND FORENSICS TRAINING
•IMPLEMENTING AND SUPPORTING WINDOWS XP PROFESSIONAL
•IMPLEMENTING AND ADMINISTERING WINDOWS 2000 DIRECTORY INFRASTRUCTURE
•REDHAT LINUX NETWORK SERVICE AND SECURITY ADMINISTRATOR
•IMPLEMENTING MS WINDOWS 2000 NETWORK INFRASTRUCTURE
•MANAGING A MS WINDOWS 2000 NETWORK ENVIROMENT
•INTRUSION PROTECTION MANAGEMENT BASIC TRAINING
•ETHICAL HACKING 101
•SOLARIS 8.0 SYSTEM ADMIN 1 AND 2
•BASIC LAN TRAINING
•INFORMATION SYSTEM STRATEGIC PLANING
Affiliations
Technical support engineer, Desktop Support, IT Technician
Interests
New Technology
References
Maria. Maura S. Tinao
Department Head
Renato S. Reyes
Supervisor
Department Head
Renato S. Reyes
Supervisor
